FAQs

No, there are no “surprise” charges. We stipulate on your tour or package what’s included and what’s not included. There are no extra fees or surcharges.

We understand that you may not access to a printer, so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation. If purchasing a tour from our tour shop, you will be given a voucher that should be presented to the guide at the start of the tour.

Please contact us to get the latest information on your desired trip.

Wear comfortable clothing. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable. Some tours specify certain requirements (such as socks on ATM and long pants on Black Hole Drop) – please review your tour information carefully and be sure to ask if you have any questions.

A day pack to carry towels, change of clothes, etc comes in handy. River tours are comfortable with water shoes and rash gaurds (but t-shirts and sneakers that you dont mind getting wet are just fine). Out on the cayes a large brimmed hat, sunshades, sunblock are vacation-savers. In the jungle, lightweight long pants, and long sleeve shirts over tank tops are comfortable. On some jungle tours, knee high or short pants are fine.

Currency: everyone in Belize accepts US$ dollars. Most major hotels, tour shops and stores accept credit card – but on-site and remote gift shops and vendors do not have credit card facilities – a little extra cash comes in handy.

Cruise Tours: If your ship does not port, or passengers are unable to disembark due to ship policy, we’ll issue an immediate and full refund. We’ll also issue this in the event we are required to cancel your tour due to weather or other conditions. You may cancel at least 2 days in advance without penalty. Between 24 and 48 hours, cancellations are subject to a $50 cancelation fee. There is no refund on tours canceled within 24 hours or for “no-shows”.

Tours: We’ll issue a full and immediate refund in the event we are required to cancel your tour due to weather or other conditions. You may cancel at least 24 days in advance without penalty. There is no refund on tours canceled within 24 hours or for “no-shows”.

Packages: We’ll issue a full refund on cancelations made 90 days in advance. 50% refund on cancelations made at least 60 days in advance. No refunds on cancelations made less than 30 days in advance. Please consider Trip Insurance as a protective measure.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could interrupt a tour.

Tours: We require a 50% deposit to confirm your tour – the balance is payable in cash on tour day.

Packages: We require a 50% deposit to confirm your package – the balance is payable 30 days before arrival.

A little rain can’t stop the party! It’s Belize so do expect a little tropical rain now and again. If adverse weather conditions arise, your tour may be canceled or postponed. We take the weather seriously and will not venture out in unsafe conditions. Our national tour association issues advisories on tour closure. If we cancel your tour, we will issue you a full refund. Please note that “no-shows” are non-refundable. Where a tour must be canceled, we’ll do our best to provide you with an acceptable alternate tour, with no obligation.